Your Privacy Questions Answered
We collect your name, email, phone number, date of birth, home address and payment details when you register. During play, we record your login times, device type, game titles opened, bet amounts and withdrawal requests. This data helps us verify your identity, process payments, and detect suspicious activity.
Deposits via DANA, OVO, GoPay and QRIS are encrypted before transmission. We never store your full payment credentials on our servers. Payment processors handle sensitive card or account data separately. Your withdrawal requests are verified against your registered account details before any funds are released.
Yes. Log into your account, go to Settings → Privacy & Security, and select 'Request Data Copy'. We'll compile your personal details, account history and game logs into a downloadable file within five business days. You can also contact support to request this by email.
We delete your personal details and game history within 90 days of account closure. We retain transaction records and payment history for seven years to comply with financial regulations and detect fraud. After that period, records are permanently removed from our systems.
We do not sell your personal data. We share your information only with payment processors to complete deposits and withdrawals, fraud-prevention services to protect your account, and legal authorities when required by law or court order. You can request a list of third parties who access your data.
Contact our support team immediately through the chat widget or email. Include your account email and describe what happened. We'll investigate, reset your password if needed, and review your recent login and payment activity for unauthorized access or fraud.
Yes. If we make material changes to how we collect or use your data, we'll email you at least 14 days before the update takes effect. You can review the updated policy in your account settings. Continuing to use your account after the effective date means you accept the new terms.
